Prices
All prices mentioned on this website are in Euros, include taxes but exclude shipping costs and/or postage.
Payment
All payments are to be done in advance. This can be done by ( electronic) transfer, or by Paypal. Make sure to wait with your payment for the final invoice. The invoice holds all details regarding bank account number and Paypal.
Please note that your order should be completed fully after your Paypal payment. Your order will be shipped as soon as we receive your payment.
Shipping
Actual shipping costs are charged. On the occasion that a product is out of stock, I will contact you. International shipping by priority mail only.
Return policy
All goods (except products cut at your request e.g. ribbon and paper) may be returned in new condition and original packaging within 7 days. Returning the goods needs to be done at your own cost. The full refund ( excluding shipping) will be remitted within 14 days. Insufficient postage on your returned goods will be accepted when delivered, but the additional and more expensive postage will be charged to you. Therefore, make sure that your return package has sufficient postage.
Personal data
Personal data given by you will only be used by my company and is strictly confidential. We will never transfer data.
Questions and complaints
Should questions, suggestions or complaints arise, feel free to e-mail them to me at: beadinfo@joangevaert.nl We will contact you about it as soon as possible.